Job Description

Main duties of the job


  • To work closely with the Leadership Team and Director of Clinical Services to implement the organisational strategy, agreeing on objectives and ensuring these are met.
  • To promote an understanding of the psychological, social and spiritual issues facing patients, their carers and families, including the needs of children & young people.
  • To lead in the research, organisation, planning, development and implementation of a robust strategy to ensure equality of access to all Havens Hospices clinical and related services.
  • To keep up to date with national agendas and relevant professional developments, analyse their impact on Havens Hospices and formulate plans to address these.
  • To build strategic partnerships with relevant voluntary and statutory agencies in the community and wider.
  • To enhance the profile of Wellbeing and Hub services by presenting at conferences, engaging with media and comms when required.
  • To provide leadership in the management of change as Havens Hospices strategy is implemented.
  • To manage, develop, support, and lead an informed Wellbeing, community and safeguarding teams.
  • To plan, develop and evaluate the work of the service through Personal Development Reviews, objective setting and mentoring.


Working for our organisation


At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.

Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.

In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.

At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.

Candidates are welcome to demonstrate their ability to match any person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.

We value diversity and welcome applications from all sections of the community.



Detailed job description and main responsibilities

  • To work with income generation teams to develop funding proposals and pursue potential contracts for income generating opportunities.
  • To ensure that Wellbeing services adhere to Havens Hospice management and HR policies, procedures, and guidelines, liaising with the HR team.
  • To set up and manage contracts and joint working arrangements as required.
  • To work with the Learning & Development team to ensure that internal and external training programmes reflect the psychological, social and spiritual needs of patients, their families and Carers
  • To be the strategic lead for safeguarding across Havens Hospices.
  • To ensure that Havens Safeguarding and MCA policies, procedures and training plans are robust, fit for purpose, reviewed and updated in line with policy review guidance and national guidelines.
  • To work with social workers to devise and deliver Safeguarding and Mental Capacity training across the organisation.
  • To take part in Safeguarding Lead network meetings and supervision
  • To keep up to date with the outcomes of serious case reviews and changes in legislation and guidance and to implement any changes in practice or policy as an outcome of this.
  • To devise and implement a programme of audit and evaluation of the Wellbeing and Hub Services to ensure the optimum use of resources and provision of high-quality services to patients, families, and carers.
  • To develop policies, procedures, and protocols to ensure a safe, effective and forward-thinking service.
  • To respond to any quality assurance, clinical governance or information governance issues sensitively and effectively when they may arise.
  • To fulfil timely and relevant reporting requirements e.g. ICB, CQC.
  • To lead continuous quality improvement for the department.
  • To engage in practice-based research and audit as required.
  • To lead investigations into complaints and serious incidents and co-ordinate reports and responses, in liaison with the HR team

Person specification


Essential criteria
  • Degree level qualification Experience in a health and/or social care setting in a senior role. Knowledge of social care legislation and policy frameworks. Knowledge and practice experience of Safeguarding Adults & Children and the application of the Mental Capacity Act Experience of working in a multi-professional team. Experience of managing complex family issues.
  • Desirable. Professional registration e.g. Social Work, Education, Counselling. Management qualification. Education/Training in leadership. A commitment to and experience of working with volunteers. Experience of Investigating complaints and serious incidents. Experience of working with Volunteers. Experience of providing supervision.

Click here to apply.