Job Description

The University of Sunderland offers life-changing opportunities for 27,500 students across its campuses in Sunderland, London, Hong Kong, and through global partnerships with learning institutions in 15 countries. We’re proud to be a top 50 UK university (Guardian University Guide 2023), with top-quality facilities, inclusive culture, and our vibrant, ever-changing city.

Join our team as the Head of Student Casework, here at the University of Sunderland! We’re on the lookout for an experienced and innovative candidate to take charge of this newly created role.

About the role

As the head of our expanded team, you’ll lead the management and investigation of various student-related cases, including complaints, academic appeals, disciplinary issues, academic integrity, misconduct, and fitness to practice. Working closely with the Registry Senior Management Team and other senior colleagues, you’ll play a vital role in shaping the student experience.

Your responsibilities will be diverse and impactful. You’ll personally lead on University complaint reviews, cases with the Office of the Independent Adjudicator for Higher Education, fitness to practice assessments, and complex and challenging cases. Collaborating with the Deputy Vice-Chancellor Academic, Deans, Heads of Schools, and other stakeholders, you’ll provide top-notch advice and support.

As a key member of the University’s Incident Management Team, you’ll work closely with colleagues responsible for student well-being, security, press, and accommodation. Additionally, maintaining our strong relationship with the Students’ Union on casework issues will be a part of your role. In this position, you’ll also join our group focusing on safeguarding, prevent, and sexual violence and misconduct, playing a pivotal role in policy development on the latter.

About you 

We’re looking for a true leader, someone who can inspire and guide a growing team of professional investigators, caseworkers, and administrative support. Your leadership skills are essential, but we also value your commitment to continuously developing and enhancing them.

You will possess substantial knowledge and experience across various casework functions and the external regulatory landscape. You’ll be confident, capable, and resilient, ready to tackle even the most challenging cases with grace and composure. If you’re passionate about making a difference and leading a dynamic team towards success, we want to hear from you!

What we can offer 

The University of Sunderland is not just a place of academic excellence, but also a community that embraces inclusivity and support. We value our staff and offer a rewarding package that goes beyond just salary. Joining our team comes with a host of benefits designed to enhance your work-life balance and overall well-being.

  • Enjoy a generous annual leave entitlement of 36 days, along with 5 closure days over the Christmas break and 8 Bank Holidays.
  • As part of our commitment to your well-being, we offer the My Lifestyle Benefits Platform, where you can enjoy online discounts at hundreds of retailers every day. Plus, take advantage of exclusive schemes that allow you to purchase a new car, bike, or technology at a discounted rate.
  • Your health and well-being are important to us. That’s why we provide access to private medical insurance, health cash plans, and guidance on financial well-being.
  • For those with young children, our on-site nursery offers exceptional care and education for children from birth to school age, operating throughout the year.
  • Maintaining an active lifestyle is made easy with discounted membership for CitySpace Fitness, our state-of-the-art facility for sports and social activities. At the University of Sunderland, we prioritise not only your professional growth but also your happiness and well-being. Join us and experience the many benefits of being part of our vibrant and supportive community.

At the University of Sunderland, we prioritise not only your professional growth but also your happiness and well-being. Join us and experience the many benefits of being part of our vibrant and supportive community.

The application process

The closing date for applications is Monday 28 August 2023. We will notify shortlisted candidates within a few working days of the closing date with Interviews scheduled for Thursday 14 September.

If this role appeals to you, please do arrange a conversation with Heather Martin, Deputy Academic Registrar –

Click here to apply.