Job Description


We are looking for someone who will be the ambassador and face of youth services for QCCA (Queen’s Crescent Community Association) and its partner GOAL, representing the service to a diverse range of stakeholders.

It’s a busy role that puts you in charge of the largest universal youth service in Central Camden, annually supporting around 600 young people aged 8 – 19, with a budget in excess of £150,000. Based in the Gospel Oak and Haverstock wards of the borough, we also deliver some programmes in conjunction with partners in three other wards.

The successful candidate will oversee strategic planning, operational management, monitoring, safeguarding and front-line delivery of this multifaceted service which includes universal, targeted and sports activities.

This is an opportunity to make a real difference to the lives of young people in an area of high deprivation.


  • To lead on the planning and design of QCCA and GOAL’s youth work and ensure the delivery of quality and effective programmes with tangible outcomes.
  • To develop a regular programme of open and targeted youth projects, activities and events in the wards of Gospel Oak and Haverstock with a particular emphasis on informal personal, social and vocational learning.
  • To oversee implementation and monitoring of service level agreements with partners across three other wards of Camden.
  • To review how the youth service monitors its work. This takes in everything from capturing the journeys of the young people who come to us, down to record-keeping of session attendances and accredited outcomes.
  • To lead on fundraising for the service, identifying opportunities, making applications and liaising with funders to ensure their requirements are met.



  • To recruit, line-manage and supervise the work of both salaried and volunteer roles, providing mentoring and coaching in youth work as required.
  • To line manage the sports development co-ordinator, who oversees all youth sports activities.
  • To manage a volunteer placement programme, working in partnership with schools, youth clubs and other establishments.
  • To update safeguarding policy for the youth service and ensure all staff and volunteer training is current.
  • To promote educational attainment, access to apprenticeships and employment opportunities for young people aged 16-21 years using a range of formal and informal methods of engagement including one-to-one surgeries.
  • To work with trainers and facilitators to deliver accredited qualifications in transferable life skills as well as numeracy and literacy.
  • To organise and deliver needs-based group work with young people utilising a wide range of resources and facilities including music, drama and sport.
  • To engage young people in regular consultation, design and delivery of youth projects.
  • To work directly with young people delivering activities as well as providing support and access to specialist services, where required.
  • To oversee all marketing and outreach of youth programme activities.
  • To develop partnerships with local stakeholders including statutory providers, charities, community groups, sports clubs and the local police force.
  • To maintain an accurate inventory of resources and facilities.
  • To raise the quality standards of QCCA’s Youth Service by adhering to the National Youth Agency guidelines and the London Youth Quality Mark.
  • To support the wider objectives and activities of QCCA and it’s key partners.
  • To work with QCCA programme co-ordinators to cross-refer young people and their families to our other services (including the food bank, family health activities etc).

Supporting Documents for Youth Services Manager


For further information and to apply: http://Youth Services Manager job with QUEENS CRESCENT COMMUNITY ASSOCIATION | 7900413 (