Job Description

ESTEEM is a Sussex-based charity which involves young adults aged 14-26 in opportunities to develop confidence, build life-skills and improve well-being. We do this by offering access to 1:1 vocational mentoring, tailored volunteer roles, well-being support services and group activities in a safe and supportive environment​.

We have an opportunity for a Wellbeing Project Manager to join our team. ESTEEM has experienced significant growth over the past two years and this role has evolved from the need to centralise wellbeing support.

Based at ESTEEM’s offices, in Shoreham, West Sussex, The Well-being project acts as a ‘plug-in’ to ESTEEM’s Youth COAST (Creating Opportunities, Activities, Support & Training) project, for 14-26 year olds. The Wellbeing Project Manager will be responsible for overseeing a free counselling service, with both qualified and in-training counsellors. Counsellors provide 1:1 sessions for an hour a week per person, to be reviewed after 12 sessions.

This role will also include delivery of ½ hour sessions for support, advice and guidance as needed basis.

The Well-being Project aims to work with over 100 young people per year aged 14-26, across all of Sussex, who are facing barriers to achieving their life-goals. Using the five Ways to Wellbeing (Give, Take Notice, Learn, Connect, Be Active), young people will be able to access support, guidance and gain confidence in a safe space. The Wellbeing Project encourages young people to make new friends, help the organisation grow and get involved in their local community.

This project aims to provide (per year):

● 400 hours of free 1:1 counselling for young people

● 200 1/2 hour wellbeing sessions for advice and planning for young people who are in need of immediate support. This would be primarily run by the Wellbeing Manager.

● 8 -12 Wellbeing Workshops per year including topics such as Resilience, Leadership, or Creative Thinking. Occasionally these may need to happen during the evening Drop-in (6-8pm). ● Oversee the recruitment and coordination of 5 fully qualified Counsellors and 2 Trainee Counsellors & facilitate access to clinical supervision, with a view to growing this team as capacity permits. ● Liaise with Counselling training providers.

● Maintaining records and updating staff.

● Liaise with ESTEEM’s Head of Safeguarding to ensure best practice is maintained throughout the project.

Principal tasks and responsibilities 

Well-being High Level Support

1. Liaising with CO, Project Manager, Project Worker & Counsellors to manage & schedule 1:1 support sessions with young adults

2. Working closely with young adults to prompt and identify any issues & help them to make a resolution plan

3. Spend quality time with young adults, listening & offering support while maintaining clear boundaries 4. Maintain up to date contact logs and data files to ensure information is correctly shared and acted upon according to data protection and confidentiality guidelines

5. Promote and keep yourself up to date with other organisation’s events and projects that may benefit young people

6. Updating the staff team with any issues or developments with young people

7. Write quarterly reports for the senior team and trustees on project progress

8. Acting as a Designated Safeguarding Officer with 2-3 evenings on-call (until 9pm) each month.

9. Line Managing Youth Emotional Support Worker.

Counselling Coordination

1. Working with ESTEEM Counsellors to offer them support & guidance, ensuring clinical supervision is maintained for all counsellors

2. Liaise with ESTEEM Staff Team to maintain in-house clinical supervision for front-line staff 3. Liaise with counsellors in matching young adults with suitable counsellors, taking into account skill level, interests & approaches

4. Liaising with external Counselling Training Providers, offering placements at ESTEEM & providing relevant documentation & procedures

5. Managing the space for confidential sessions, alongside the other staff team members 6. Promote the wellbeing services that ESTEEM offers within the team & on external networks 7. Work with the Youth COAST Project Manager to oversee and monitor the project’s budget

Well-being Workshops

1. To run between 8-12 workshops of between 2hrs to 1 day in length

2. Cover a range of topics that are requested or identified by young adults as being needed or wanted 3. Maintain records of attendees and ensure relevant documentation is completed

4. Liaise with the Project Worker to coordinate & plan the Drop-in activities involving your workshops 5. Work to budgets

6. Liaise with the YMT (Youth Management Team) to tailor sessions & workshops & maintain ESTEEM’s Youth-led approach at all times

7. Signpost participants to ESTEEM opportunities and promote relevant events and projects

Person Specification 

ESTEEM are seeking an individual who has experience of the voluntary youth or community sector, with direct practice experience of working with children & young people in a therapeutic and/or wellbeing capacity. Ideally you would have experience in counselling co-ordination, facilitating wellbeing workshops with a youth-led approach, in a range of subjects.

ESTEEM strives for excellence in our practices to safeguard children, young people and vulnerable adults as well as promoting overall safety, safeguarding and welfare of all our members. To support our work we need someone with specialist experience in managing a team, liaising Safeguarding and Therapeutic professionals and taking a holistic approach to wellbeing.

Based at ESTEEM’s offices, in Shoreham, West Sussex, you will work alongside ESTEEM’s CO and other project workers and management staff, as well as staff of other projects which provide opportunities for 14-26 year olds.

ESTEEM works with over 160 young people per year across all of Sussex who are facing barriers to achieving their life-goals.You must be able to demonstrate strong abilities for collaborative working, data analysis skills, project delivery, problem solving and planning, demonstrating initiative and the ability to lead through uncertainty.

ESTEEM office hours are 10am-6pm, Monday to Friday, though we take a flexible approach to work and working patterns; we also ask the same of our staff, alongside the ability to work effectively and respond appropriately in challenging circumstances.

Appointment to this role is subject to satisfactory vetting and barring checks.





At least 6 years experience working with young people in a wellbeing capacity


Experience of developing & running youth-led training & workshops


At least 2 years experience at management level


Experience of working within a budget


Experience of working with volunteers


Experience of working to safeguarding legislation and its implementation


Trained to Designated Safeguarding Lead Level


Proven experience & knowledge of facilitating self-help sessions, mentoring young people & offering appropriate guidance & support


Experience of working within personal and professional boundaries.



Qualification in therapeutic services for young people


Skills and Abilities



Have the energy and enthusiasm to inspire young people to be involved and stay involved in the project


The ability to be supportive and empathetic and work in a trauma informed way


Strong interpersonal and communication skills – particularly in relation to working with socially excluded young people


The ability to distinguish between conflicting demands, scheduling and planning work in order to meet priorities and deadlines


The ability to be assertive when necessary and support with ‘challenging behaviour’


11 Ability to work autonomously as well as part of a team


Personal Attributes



Helpful, cooperative and sensitive to the needs and feelings of others, including a commitment to the organisation being youth-led.


Demonstrate and promote ESTEEM’s core values


Reliability, honesty, and a commitment to maintaining confidentiality


Approachability and flexibility in responding to emergencies and unforeseen events, and able to use own initiative in these circumstances.


Dynamic, energetic, imaginative and able to work responsively in a vibrant and fast-changing environment


2021 Wellbeing Manager Job Description and Person Specification

Wellbeing Manager Application Form