Job Description

The safeguarding team are looking for an enthusiastic and flexible team member with excellent administrative skills and a passion for the safety of our young members, members and volunteers. They should have experience with administration and office procedures, ideally within the voluntary sector and/or within a safeguarding related field. They will be required to provide excellent customer service, acting as the first point of contact for the safeguarding team. They will ensure a timely and sensitive response to all incoming calls and emails. The safeguarding support assistant will work proactively to provide a high level of administrative support to the safeguarding team, leading on updating and reviewing key team documents, files and systems, creating case files, regular data reporting via extracting data from the Girlguiding CRM system, and supporting team members with the preparation of reports, presentations, agendas, statistics and other documentation to agreed deadlines.

The successful candidate must have experience in dealing with sensitive and confidential conversations, ideally related to safeguarding. They must be experienced at prioritising time-sensitive tasks, problem solving, and working on their own initiative. They must also have strong written communication skills (e.g. minutes, letters, reports) and be able to communicate effectively and sensitively via email. They must be computer literate with a working knowledge of Microsoft Office (including word, excel and PowerPoint) and have experience with large databases, pulling information, and updating records with accuracy. The successful candidate will have an understanding of inclusion and safeguarding.

About Girlguiding

This is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve.

We’ve begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation. We’re on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.