Job Description

The Role:

You’ll be responsible for supporting learner welfare requests via email and phone and ensuring this is relevant as defined based on Ofsted outstanding. Managing a caseload of learners and/or leading the way for staff to receive training and content drops.  Provide professional guidance regarding all types of learner safeguarding issues, ensuring all learners receive the highest quality support and responses to concerns raised.

 

This is a remote role, working from home, but you may be required to go and visit those on your caseload should the need arise or visit a QA office for specific events or meetings.

 

From the Job Description:

  • Comply with all regulatory requirements attached to Apprenticeship Learning.
  • Deliver awareness training to staff on matters relating to safeguarding & Prevent.
  • Utilise safeguarding understanding to create bespoke content or guidance within staff 1-2-1 upskilling calls
  • Create and evolve Safeguarding & welfare content, (support information), including safeguarding for those on programme
  • Establish local & national involvement ties, with services, partners or agencies.
  • Make referrals to external welfare organisations and/or emergency services in response to critical learner needs

 

You can find out more about Life at QA here

 

About You:

This role would be a great fit if you’ve ideally managed a caseload before and have worked one-to-one with learners undergoing similar challenges. You’d also be able to rise to the challenge of interacting remotely with the ability to recognise signs and enable people to open up to you.

 

We’d also love you to be able to tick the following boxes, too:

  • Extensive experience of working with either young, vulnerable or at-risk groups in an education or support services role.
  • Experience of working with a cross spectrum of beneficiaries from all ages, background and/or walks of life
  • Previous experience and understands how to work towards providing sound advice, support & guidance.
  • Experience of working collaboratively with external partners or services through industry relationships.

 

Qualifications:

Relevant professional qualifications, or willing to undergo appropriate training are highly desirable but a mental-health background, or a focussed qualification around IAG would also be advantageous.

 

#LifeatQA #QA #theresnoplacelikeqa #LI-CC2 #LI-remote #hiring

 

What We’ll Do For You!

 

And we can offer you the following in return for your hard work…

 

Benefits:

27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, and 2 days per year charity leave. Plus, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

 

Wellbeing:

This is a challenging role, and we offer full support surrounding your own resilience and wellbeing. This could include regular supervisions with an external source to make sure that you feel even more supported along with our own Employee Assistance Programme. This is a close-knit team of seven, and everyone looks out for everyone else.

 

Finance:

In addition to pension, group income protection and life assurance, QA are offering you an annual pay review,

 

Personal Growth

Learning and opportunity is at the core of what we do – and you’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this).

 

Our People

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List testify to this.

 

We are proud to be a Disability Confident employer. Please let us know what reasonable adjustment, if any, you require.

 

A little about QA:

 

At QA, our mission is powering people’s potential.

 

We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world’s biggest brands including the BBC, AWS, Google, Deloitte, IBM as well as small organisations to give them the competitive edge in the digital world of today.

 

We’re also Microsoft’s biggest training-partner globally. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.

 

 

If this is what you’re looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form.