SafeCall Service Manager – Criminal Exploitation
This role is responsible for delivery and development of the SafeCall service and our clients work at the charity which focuses on child criminal exploitation and missing.
SafeCall is a confidential, non-judgemental specialist service available across England and Wales which supports young people, families and professionals with concerns surrounding county lines, criminal exploitation and going missing.
You will manage a small team of specialist staff who are working 7 days per week by telephone and written channels with people who are referred to the service, providing advice, advocacy, referrals, and a listening ear. You will also co-facilitate the ‘Safe and Social’ monthly peer support group for families affected by exploitation. Families affected also have a support and discussion forum which you will manage and moderate alongside your team.
Key Accountabilities:
Operational Management
• Provide some direct service delivery, providing the SafeCall service and co-facilitating online support groups.
• Oversee cases, lead case discussions, and provide support and advice to team members.
• Oversee and monitor digital systems used by SafeCall including but not limited to database and online forums.
• Engage with and seek feedback from the families and young people we deliver services to, so that they can support them to share their experience, as well as help our client to shape and design their services.
• Manage risk and safeguarding for services, both operationally and in the way the service is designed and developed. Follow an approach to safeguarding young people and parents that is grounded in an understanding of vulnerability and exploitation.
Staff management
• Responsibility for line management of staff delivering services.
• Lead your team to perform well at individual and team level.
• Hold 1-2-1 conversations regularly with each team member – minimum quarterly.
• Promote wellbeing, diversity, equity and inclusion in your team.
Partnership working
• Work in collaboration with Lived Experience experts to deliver services and to deepen understanding of the issues.
• Work in partnership with Catch22 on agenda planning for joint County Lines advisory board (quarterly)
• Performance management of services, including analysing project data
Essential Requirements
• Proven experience of managing safeguarding and / or support services for vulnerable children or adults (such as young people who have been exploited or missing);
• Experience and/or demonstrable understanding of safeguarding vulnerable adults and/or young people.
• Experience of line management and managing a team.
Knowledge & skills needed:
• Working (proven) knowledge of at least one of the following:
• the particular risks faced by missing and exploited children / young people and/or adults.
• the behaviours, needs and risks to children / young people who present challenging behaviour and who may be difficult to engage in a service.
• child criminal exploitation, and the communities that are disproportionately impacted.
• the links between child criminal exploitation and child sexual exploitation.
• contextual safeguarding and the role of parents as partners in safeguarding
• Able to identify discrimination and be proactive in addressing it.
• Ability to motivate, enthuse and inspire others, including direct reports.
• Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues.
About them
Somebody goes missing in the UK every 90 seconds. The charity exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Their vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. They are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. They provide free, confidential support, help and advice by phone, email, text and live chat. They coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. They aim to put people with lived experience at the heart of their work, amplifying their voices to achieve change. Working for them means living their values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. They know you’re more than just a job title, and ‘be human’ is an important value there. Our client is an independent charity that relies on donations.
Closing date: 23:59 on 29 October 2023
Interviews: 30 October and 1 November 2023
Start: ASAP
Please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role.
Location: Mortlake, South West London (flexible working considered)
Contract Type: Fixed term to 31 March 2025.
Hours: 35 hours per week, on a four-week rota basis, including regular evenings and weekends
Salary: £36,000 per annum
Benefits: They are 14th on the Sunday Times “100 Best Not-for-profit Organisations to Work for” List 2019 and offers the below benefits: • 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed
You may also have experience in the following: Support Worker, Care Worker, Social Care Worker, Care Assistant, Mental Health Contact Centre, Call Centre Operative, Contact Centre Operative, Helpline, Helpline Advisor, Care Worker, Voluntary Worker, Helpline Coordinator, Advocacy, Children’s Services, etc.
Click here to apply.
