Mental Health Team Manager, Ascenti

Your purpose

Our Team Managers will play a leading role in advancing our patient care standards and operational excellence, taking Ascenti to the next level. Team Managers are our first line of day-to-day operational leadership.

Being a Team Manager is about supporting and nurturing your team to be the best they can. A Team Manager leads and manages a team of Mental Health clinicians, to deliver services to our customers and patients.

How your role fits within our team

A Team Manager leads and manages a team of Mental Health clinicians. You’ll be the first port of call for your team if they need signposting, support or if something goes wrong.

Formal authority and hierarchy doesn’t appeal to you. You know that the best way to lead a team of therapists is to respect their clinical opinion, collaborate, and support them when they need your help. You’ll develop meaningful working relationships with your team, regularly reviewing their performance, listening to their feedback, coaching them to improve and celebrating their successes.

You’ll naturally take accountability and be ready to ‘get stuck in’; making sure that you have the right blend of skills across your team, supporting therapists to achieve their ambitions, managing performance consistently and fairly, and you’ll work to achieve agree budgets or measures. Above all, you’ll celebrate diversity and create an environment where your team feel able to bring their true selves to work.

Key responsibilities

Pioneering – Leading the organisation

•    Your top priority is to deliver our business plan and our commitment to high standards of performance.
•    Manage your resources within agreed budgets and achieve agreed deadlines.
•    Ensure our sustainability by protecting customers, colleagues, and Ascenti from unnecessary risks.
•    Create a culture of open and honest communication in your area, cascading corporate communications, feeding back concerns through appropriate channels, and celebrating success across the organisation.
•    Be a champion of our social and sustainability strategy, bringing our activities to life across your team.
•    Manage informal and formal change projects with your team to achieve shared business goals.
•    Spot opportunities for improvement and feedback to your manager about how we can do things better.
•    Proactively implement new ways of working, launch new services and create new sources of revenue.
•    Take an active role in the opening of new services to customers.

Dependable – Leading self

•    Discuss and agree measurable annual, quarterly, and monthly goals with your manager.
•    Grow your leadership skills through formal and informal learning opportunities, continuing professional development and reflective practice.
•    Manage your time effectively to optimise team and personal performance, minimise unnecessary travel (and expenses), support team members consistently, and meet your goals and objectives.
•    Demonstrate an operationally focused, evidence-based and practical approach to decision making.
•    Collaborate with internal specialists to achieve your team, service and company goals and objectives.

United – Leading others

•    Create an environment where colleagues feel safe and can bring their true selves to work, ensuring that Ascenti is an equal, diverse and inclusive workplace.
•    Manage a team of therapists at all stages from recruitment and selection, through to induction and training, as established members of your team, and as they move onto their next role.
•    Support your team to achieve their career goals and give regular feedback about team and individual performance, through 1:1s, meetings, appraisals, competency assessments, etc.
•    Ensure that all Mandatory Learning modules are completed by your team.
•    Protect the wellbeing of your team with the support of the People Team and other partners.

Caring – Delivering great customer service and high standards of patient care

•    Maximise the opportunities to offer Ascenti’s services; paying particular attention to capacity demands, the availability therapists, and potential gaps in services.
•    Be an ambassador for Ascenti and our values, both internally and to external stakeholders.
•    Ensure that your team complies with all legal, regulatory and governance requirements at all times.
•    Support your team to manage customer expectations and to respond to direct feedback, complaints and/or concerns in a constructive way.
•    Respond promptly when complaints are escalated to you and take action to identify common causes/minimise repeated complaints.
•    Provide assurance of great customer service and high standards of patient care

Knowledge experience and qualifications

Knowledge

Essential

•    Sound understanding of leadership principles, managing resources and budgets, leading teams and providing high standards of customer care.
•    Good computer literacy and IT skills – particularly working with Microsoft Office and bespoke systems
•    Appreciation of ethical obligations in mental health/healthcare, with a strong sense of professional integrity.

Desirable

•    Project management and/or strategy development and implementation.
•    Theory and best practice in relation to developing positive culture and making organisational changes.
•    Advanced leadership skills.

Experience

Essential

•    Experience of line management and team development of a specialist team of practitioners.
•    Experience implementing project plans, corporate goals/objectives, sustainability activities, etc.
•    Experience working in an environment of ongoing change

Desirable

•    Demonstrable experience within a cluster/area management role.
•    Experience of working in a leadership role in a regulated environment – such as Health/Medical/Finance
•    Experience managing dispersed teams c20 direct reports
•    Experience managing budgets of c£1-2m revenue

Qualifications

Essential

•    Level 5 leadership qualification, educated to degree level or equivalent professional experience.
•    Up-to-date CPD
•    Strong written and oral communications skills to meet the needs of diverse audiences

Desirable

•    Level 7 leadership qualification, applicable Master’s degree, or equivalent professional experience.
•    Mental Health professional body membership or accreditation.
•    CPD folder with evidence of leadership development

Professional standards

We care about doing the right thing by our people and everyone that we work with. We also expect our people to do the right thing and to model the behaviours outlined in our Code of Conduct.

As an Ascenti employee you will follow key principles and policies covering Safeguarding, Equality Diversity and Inclusion, Data Protection and Risk Management.