Job Description


The Child Protection team is a high- profile part of the agency, working to protect children, young people and vulnerable adults from sexual exploitation and other forms abuse/harm.

Job description

As our Child Protection Service Manager, you will have responsibility for ensuring that high quality child protection work is provided by Child protection advisers through the supervision and oversight of social work practice. You will work with other senior managers to provide a strong strategic and operational lead on child protection in all areas of NCA’s work and deputise for the head of safeguarding as and when required.


The main duties of this post include:

•Provide overarching management for the work of the child protection social work teams and develop them as a specialist safeguarding service that works across the Agency in safeguarding and protecting children during NCA led operational activity. This includes the ongoing development and improvement of standards.
•Ensure that work is carried out in line with relevant child protection legislation, standards, regulations and codes of practice. Work with Learning and Development to ensure that the NCA’s Child Protection Adviser’s (registered social workers) have access to appropriate professional training and development.
•Provide support and professional supervision for the work of the child protection Team Leaders (team managers) and support work to develop mechanisms for audit and quality assurance.
•Provide guidance and advice for the organisation on the more high risk, complex or critical operational and strategic issues in relation to the protection of children and vulnerable adults
•Contribute to strategic and operational planning of child protection investigations. Oversee the Click CEOP public reporting system and provide out of hours on call support to children and young people as part of a rota.
•This is a challenging and rewarding post which will enable you to shape the way that the Agency supports children at risk of sexual exploitation and other forms of abuse/harm including drugs, firearms and MSHT.
•Play a key role in strategic and operational groups with internal and external partners to improve child protection responses across the agency and nationally.
•Deploy on complex child abuse investigations nationally and internationally as and when required.
•This role involves frequent exposure to child sexual exploitation and abuse material. All officers in CEOP must undertake a psychological wellbeing assessment before taking up their post and at regular intervals once in the role.

***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***


If essential qualifications are required insert the following wording

The following qualifications/skills are essential to the role and proof will be required at interview:

Social Work qualification (degree or equivalent) and accreditation.

Please ensure the dates of any accreditations you are relying on, are entered on to the CV.

Should you progress to the assessment stage of the process, you will be required to provide a copy of the original certificate.

Failure to provide evidence at interview may result in your application not progressing to the next stage.


  • Social work England registration


We’ll assess you against these behaviours during the selection process:

  • Leadership
  • Delivering at Pace

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Knowledge of all relevant statutory duties and responsibilities relating to children and families including all relevant legislation and guidance.
  • Understanding of complex child abuse investigations and child protection related police investigations and enquiries.
  • Substantial post qualifying social work experience, to include experience of managing child abuse Investigations/enquiries.
  • Experience of working together including chairing and attending multi-agency meetings in relation to child protection and having responsibility for decision making.


If you are an active police pension member immediately prior to joining the NCA, you can continue your membership throughout your employment with us as if you were a serving police officer. If you do remain an active member and subsequently return to a police force, you should be able to continue your membership there too.

All officers in the NCA are members of the UK Civil Service. You will be eligible for:

• Civil Service pension scheme
• 26 days annual leave rising to 31 on completion of 5 years continuous service
• Training and development opportunities
• Cycle2work scheme

We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer.

We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.

People working with government assets must complete basic personnel security standard checks.


Successful candidates will be expected to have a medical.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

If you wish to apply for this vacancy, you must submit your application by 23:55 on 4th July 2022.

Once submitted your application will be acknowledged by the Government Recruitment Service.

Please note depending on the volume of applications a Longlist at sift may be conducted on following criteria:

Social Work qualification (degree or equivalent) and accreditation.

Candidates must pass this criteria for their application to be progressed.

A panel will then assess your application to select those demonstrating the best fit with the role by considering the evidence you have provided against the criteria set out in the Entry Criteria section.

Failure to address any or all of these may affect your application.

Sift results are expected to be released w/c 8th August 2022.

Interviews will take place throughout August and September 2022 – locations to be confirmed. Please be advised that the interview process may change due to the current situation regarding COVID-19.

The above sift and interview dates are an indicative timeline.

Should you be successful at sift but cannot attend on the interview date(s) listed the recruitment team cannot guarantee an alternative date. Please contact the recruitment team.

You will then be asked to attend an interview in order to have a more in-depth discussion of your previous experience and professional competence.

Full details of the assessment process will be made available to shortlisted candidates.

Please note, only advertised locations can be offered. Notes populated in a free text box will not be taken into consideration.

We encourage all candidates to thoroughly review the candidate pack which explains the role further before submitting an application.

Reasonable Adjustment

We are committed to ensuring our recruitment process is inclusive and accessible to all. As part of our application process you will be prompted to provide details of any reasonable adjustment to our recruitment process that you may need. If you have a disability or long-term condition (a physical or mental impairment that has a substantial and long term effect on your ability to carry out normal day-to-day activities protected under the Equality Act 2010) and need us to make any adjustments or do anything differently during the recruitment process, please let us know by emailing, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Please contact us by emailing or calling 0117 372 0000 as soon as possible before the closing date if you wish to discuss any reasonable adjustments before applying.

Inclusion and Accessibility

Being truly reflective of the communities we serve and building a culture where everyone can perform at their best is critical to leading the UK’s fight against serious and organised crime – something which affects us all. At the NCA we are looking to recruit from the widest possible talent pool and encourage applications to apply from a diverse range of backgrounds. We are proud to be an inclusive, equal opportunities employer. As a Disability confident leader we are committed to ensuring that all candidates are treated fairly throughout the recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact
If you have any specific queries about the role that is not covered by the candidate pack, please contact:

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name :NCA Recruitment Team – GRS
  • Email

Recruitment team :

  • Email

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint in relation to any stage of the recruitment and selection process please email please ensure that you refer to the campaign reference number. If you remain dissatisfied following the outcome of your complaint you have the right to contact the Civil Service Commission to pursue it further. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:


Application guidance to candidates October 2021 Opens in new window(pdf, 145kB)
NCA Important Information October 2021 Opens in new window(pdf, 1826kB)
CIP – 216049 Child Protection Manager – 14 06 2022 AC Opens in new window(pdf, 3314kB)


For more information and to apply: Child Protection Manager, Investigations Directorate – Civil Service Jobs – GOV.UK