Job Description

Location: London (the successful candidate will initially work remotely however from June onwards there is a requirement to attend the office in Islington and the BRC Destitution Centre at Hackney twice per week at a minimum)


Could you provide advice, support, and advocacy to people in crisis as a result of their migration status?

We are looking for a Casework Coordinator to join our London Refugee Support team to coordinate and deliver our casework and destitution services for refugees, asylum seekers and vulnerable migrants.

You will undertake a range of duties in developing, maintaining and promoting these services in London. This will include developing and managing a team of volunteers to assist with service delivery. It will also include enabling people with lived experiences to contribute to service delivery, design and development.

You will work closely with fellow project and casework coordinators in the wider area, as part of a diverse and dynamic operational team.

This is a rewarding role, requiring excellent advocacy and communication skills, with the ability to work sensitively and remain calm under pressure.

Say hello to the team…

Our London Support team provides vital practical, emotional, casework and orientation support to adults, families and children affected by asylum and immigration issues. Through effective signposting, referrals, advice and advocacy support we enable our service users to access the help and services they need.

This role might be for you if….

You delight in the knowledge that our team comes from many different backgrounds, and the common link we all share is our love working with people and supporting some of the most vulnerable members of society.

To be successful in this role you will need to demonstrate you have the essential knowledge, skills and experience we are looking for, including:

-Knowledge of the rights and entitlements of asylum seekers, refugees and vulnerable migrants and the roles of statutory and non-statutory agencies.

-Experience of delivering casework with vulnerable clients.
-Ability to support, manage and develop volunteers.
-Organisational and time management skills – planning, managing, monitoring and prioritising own and others workload.
-Excellent verbal and written communication skills in English.
-Ability to work as part of a team in a high-pressure environment.
-Willingness to undertake travel throughout the area as agreed with manager.

The closing date for applications is 23:59 on Wednesday 12th May 2021 with interviews anticipated to be held on 20th and 21st May 2021.

Please note that if we receive a very large volume of applications, we reserve the right to close advertising early. Therefore, it would be advisable to submit your application for this vacancy as early as possible.

We offer a wide range of staff benefits, these include:

-36 days holiday (including Bank Holidays
-Option to buy an extra 5 days annual leave
-Up to 6% contributory pension
-Flexible working policy

For more information and to apply please go to:–refugee-support.html?source=Indeed

Refugee Support provides core services to asylum seekers and refugees, including Orientation, Destitution Support including casework, Family Reunion Integration and Travel Assistance.

The British Red Cross Refugee Support work closely with the refugee sector and wider community partners participating in City Wide forums to promote access to services and support integration.

For people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail to:
-Reduce destitution and exploitation
-Restore family links and facilitate reunion
-Challenge stigma and build inclusion
-Ensure protection and empower people to make positive decisions to regain control of their lives

We will do this by mobilising the power of humanity through three distinct vehicles for change – advocacy, service delivery and by creating the right environment.

We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity.

A little bit more about us…

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.

Our organisation was born out of a desire to bring help without discrimination.
Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).