Job Description

Work Assignment – CRO Youth Justice

· To undertake assessments and provide direct intervention with children and families focusing on a strengths based approach whilst managing risk factors seeking to reduce offending.

· Provide support to the Criminal Justice system to include attendance at Court, preparation and delivery of verbal and written reports, planning and reviewing of bail support and community sentence packages.

· Support individuals remanded or sentenced to custody, acting as the named responsible officer for court orders and support the resettlement of offenders as required by the Ministry of Justice and best practice.

· Assessment and delivery of out of court disposals.

· Implementation of appropriate restorative justice programmes.

Purpose Case Responsible Officers participate in the Youth Support Team structure that has responsibility for meeting the needs of vulnerable, at risk young people and young people with complex needs. The service has statutory responsibility for youth offending and aims to provide a range of preventative services aimed at improving outcomes for all young people. It will include a cohesive and joined up approach to meet specific needs, provide good quality information, advice and guidance and implement effective referral processes where required. Specific targeted support is provided to those most in need including, young offenders, NEET young people, care leavers, young people who are homeless, missing young people and young people with emotional, mental health and alcohol and substance misuse issues. The Youth Support Team is a flexible service that can respond to young people’s needs with creativity and dynamism.

Main Duties and Responsibilities
1. Establish positive relationships with young people and their families, encouraging active engagement and participation in all aspects of the process.

2. Undertake comprehensive assessments of young people using an appropriate assessment process including the analysis and assessment of risk within a required time-frame.

3. Manage and maintain a caseload of young people and be responsible for ensuring their needs are assessed and effective interventions and programmes are in place to meet needs.

4. Lead in the development and implementation of agreed intervention plans for young people and their families taking into consideration complexity of need, level of risk, age and ability.

5. Design, manage and deliver interventions to young people (1:1 and groupwork), their peers and families in the home, community and educational settings including co-ordinating allocated staff, eg Programme Officers to ensure effective programme delivery

6. Oversee and co-ordinate delivery of interventions through a variety of engagement strategies including detached and street based work, formal and informal issues-based sessions and positive activities at times and in places that are accessible for young people

7. Undertake regular reviews of intervention plans and identify progress and gaps or changes required to assist transition.

8. Work with a range of partners to deliver effective services and negotiate and agree working Partnership Agreements and/or SLAs with employers, education providers, VCS and health services as required.

9. To act as a thematic lead for a specific area of work within the team and contribute your specific skills and knowledge.

10. Effectively manage competing priorities and workload including meeting required quality standards and statutory responsibilities.

11. Participate in a multi-disciplinary environment and work in a supportive and collaborative manner with colleagues and partner agencies to deliver cohesive services to young people.

12. Attend regular supervision, appraisal and team development days and contribute to the development of plans, practice guidelines and policies.

13. Maintain accurate and up-to-date records of work using appropriate database systems in order to assess service effectiveness in meeting performance indicators and targets.

14. Participate in a service that operates out of hours and out of office and at times and places designed to engage with young people.

15. Represent the service in a manner consistent with the highest professional standards and reflective of the service and its commitment to diversity and inclusion

16. Work in a flexible and responsive way that ensures the service is capable of meeting key goals and objectives and remains relevant.

17. Remain aware of developments locally and nationally in terms of policy and practice and demonstrate an ongoing commitment to continuous improvement and working to the highest quality standard.

18. To contribute to the development and implementation of the Training & Development plan.

19. Commitment to quality standards.

20. Participation in duty system.

21. Understanding of and commitment to the vision and objectives of the service
1. To undertake any further training as identified in the Shaw Trust review procedures.

2. Ensure that safe working practices are followed in respect of COSHH and other Risk Assessment control measures.

3. Employees must comply with the provisions of ‘The Health and Safety at Work Act 1974’ and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts of omissions whilst at work. Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions. The Trust’s efforts to promote a safe and healthy working environment can only succeed with the full co-operation of its employees.

4. To understand, comply with and promote Shaw Trust’s safeguarding policy and procedures. It is the responsibility of all employees to make the working environment safe and secure for all. Everyone must adhere to the 5 Rs in relation to possible abuse: Recognition, Response, Reporting, Recording and Referral. The Trust can only ensure its dedication to the protection of vulnerable people with the full cooperation of its employees.

5. The Trust has a Diversity and Inclusion Policy and it is the responsibility of all staff to comply with this. The key responsibilities for staff under this Policy are set out in the Trust Code of Conduct.

6. To maintain the confidentiality about clients, staff and other Trust business. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must meet the requirements of the Data Protection Act at all times.

7. To maintain awareness of risk and to take personal responsibility for ensuring that the Trust is not unnecessarily exposed to risk. To report any issues or concerns relating to risk and the effectiveness of the Trust’s risk management arrangements.

8. Be aware of, promote and implement Shaw Trust’s Risk, Quality and Information Security Management Systems.

9. To report to line manager, or other appropriate person, in the event of awareness of bad practice.

10. Recycle and manage energy within your environment in line with Shaw Trust’s Strategic aim to adopt green approaches and become carbon neutral.

This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with the line manager. The post holder may be asked to carry out any other delegated duty or task that is in line with their post.

Person Specification Job Title: Case Responsible Officer (E=Essential D=Desirable) SKILLS AND CORE COMPETENCIES Technical competency (qualifications and training)

  • Qualified Social Worker (D)
  • Graduate or equivalent professional qualification (Level 4 NVQ, Social Care, Education, Youth Work, Advice & Guidance, LDSS, Criminal Justice, Health), see Work Assignment requirements. (E)

Trainee CRO

  • Applicants that do not hold an appropriate Level 4 qualification but have substantial experience of working with young people can apply for a Trainee CRO post. Trainees must complete their training within 18 months of starting their training. (E)


  • Experience in a relevant area of work, eg Youth Work, Social Care, Family Support, Youth Offending, IAG. (E)
  • Experience of working with young people, their families and communities, particularly those at risk of social and educational exclusion. (E)
  • Experience of undertaking thorough assessment of need and risk and the development and implementation of suitable plans and interventions in response to need. (E)
  • Experience of partnership working and development of multi-disciplinary approaches to work with young people. (E)
  • Experience of working in informal arenas and being accountable for decisions and actions taken. (E)
  • Knowledge of safeguarding requirements with the ability to make sound judgements in relation to risk and protection. (E)
  • Knowledge and understanding of relevant legislation that impacts on vulnerable young people and the ability to interpret and apply information. (E)

Skills and Attributes

  • Work under own initiative and take responsibility for decisions taken. (E)
  • Ability to plan, assess and evaluate work undertaken. (E)
  • Accurate, timely record keeping and ability to produce written reports. (E)
  • Ability to develop programmes and interventions designed to engage young people and to meet needs. (E)
  • Have up-to-date knowledge of relevant legislation and guidance in relation to working with children and young people. (E)
  • Able to meet deadlines. (E)
  • Ability to involve young people and families in the design and delivery of services, interventions and programmes. (E)
  • Resilience and capacity to deal with demanding and challenging situations, young people and their families. (D)
  • Practical skills and interests in a relevant area to enhance the curriculum offer, eg arts, music, crafts, mechanics, woodwork, cookery. (D)

Personal qualities, communicating and relating to others

  • Ability to handle sensitive and confidential issues with tact and diplomacy. (E)


  • Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults. (E)
  • This post requires a Disclosure and Barring Service Check at an enhanced level. (E)


  • Understand and be able to demonstrate a commitment to Equal Opportunities and Diversity. (E)
  • Hold a current, full driving licence which is valid for driving in the UK. (E)
  • The Youth Support Team is a 9:00am-9:00pm service with a requirement to work out of normal office hours.

Reference ID: 22401

Part-time hours: 37.5 per week

Job Types: Full-time, Part-time, Permanent

Salary: £30,144.00-£33,405.00 per year


  • Monday to Friday

Work remotely:

  • Temporarily due to COVID-19

COVID-19 precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection or cleaning procedures in place